Sothink web video er 2.0 serial number

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I'm getting this message when trying to access http://www.sky.com/shop/
No problem in Chrome
Here's my info from about:support

Application Basics

Name: Waterfox Version: 56.0.4.1 Build ID: 20180202202613 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0.4 Waterfox/56.0.4 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled) Web Content Processes: Stylo: false (disabled by build) Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false

Waterfox Features

Extensions

Name: Adblock Plus Version: 2.9.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Amazon Assistant for Firefox Version: 10.1711.15.1405 Enabled: true ID: [email protected]
Name: BrowserTexting Version: 0.2.1.1-signed.1-signed Enabled: true ID: [email protected]
Name: Check4Change Version: 1.9.8.3 Enabled: true ID: [email protected]
Name: Classic Theme Restorer Version: 1.6.9.1 Enabled: true ID: [email protected]
Name: CSHelper Version: 1.0.1-signed.1-signed Enabled: true ID: {d91a2be6-3b56-4dfb-97f5-5e48fe3ed473}
Name: DeskSMS - Send and Receive Text Messages Version: 1.0.4.3.1.1-signed.1-signed Enabled: true ID: [email protected]
Name: Download Statusbar Version: 0.9.10.1-signed.1-signed Enabled: true ID: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
Name: Facebook Video Downloader Version: 1.1 Enabled: true ID: {9c46f52a-3d2e-4b5e-86ca-32b0353359ce}
Name: Fast Video Download Version: 5.0.1.48.1-signed.1-signed Enabled: true ID: {c50ca3c4-5656-43c2-a061-13e717f73fc8}
Name: FDislike Version: 3.3.1-signed.1-signed Enabled: true ID: [email protected]
Name: Feed Sidebar Version: 8.0.4.1-signed.1-signed Enabled: true ID: [email protected]
Name: FireFTP Version: 2.0.31 Enabled: true ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f}
Name: FireFTP button Version: 1.1.1d.1-signed.1-signed Enabled: true ID: {9BAE5926-8513-417d-8E47-774955A7C60D}
Name: Flash and Video Download Version: 2.07 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}
Name: Forecast: Google™ Weather Version: 0.1.7 Enabled: true ID: [email protected]
Name: Forecastfox Version: 2.2.2.1-signed.1-let-fixed.1-signed Enabled: true ID: {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
Name: Garmin Communicator Version: 4.1.0.1-signed.1-signed Enabled: true ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Name: Google Image Search Version: 1.15.1-signed.1-signed Enabled: true ID: {73007fef-a6e0-47d3-b4e7-dfc116ed6f65}
Name: Google Docs Viewer Version: 1.8.9.1-signed.1-signed Enabled: true ID: [email protected]
Name: Googlebar Lite Version: 5.1.3 Enabled: true ID: {79c50f9a-2ffe-4ee0-8a37-fae4f5dacd4f}
Name: HTML5 Notifications Version: 1.2.2.1-signed.1-signed Enabled: true ID: [email protected]
Name: Microsoft .NET Framework Assistant Version: 1.3.1.1-signed Enabled: true ID: {20a82645-c095-46ed-80e3-08825760534b}
Name: PlusFixer Version: 1.1.0.1.1-signed.1-signed Enabled: true ID: [email protected]
Name: Sothink Web Video Downloader for Firefox Version: 6.9.1-signed.1-signed Enabled: true ID: {FCAB6FDD-5585-425b-95C1-5ED856F3FD08}
Name: Translate This! Version: 3.5.1 Enabled: true ID: [email protected]
Name: userzoom Version: 5.2.2.43 Enabled: true ID: [email protected]
Name: Video DownloadHelper Version: 6.3.1 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: Yahoo! Toolbar Version: 3.2.18.20160725095733 Enabled: true ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1}

Graphics

Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007ad2) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro K2000 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007ad2) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA Quadro K2000 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Direct2D: true DirectWrite: true (6.2.9200.22164) GPU #1 Active: Yes Description: NVIDIA Quadro K2000 Vendor ID: 0x10de Device ID: 0x0ffe Driver Version: 23.21.13.9077 Driver Date: 1-23-2018 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID: 094c103c RAM: 2048
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: skia Decision Log GPU_PROCESS: unavailable by default: Multi-process mode is not enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender ADVANCED_LAYERS: disabled by default: Disabled by default

Media

Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 44100 Output Devices Name: Group Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0221&SUBSYS_103C1905&REV_1000\4&3d3bee1&0&0001 NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0042&SUBSYS_103C094C&REV_1001\5&c9ca308&0&0001 Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0221&SUBSYS_103C1905&REV_1000\4&3d3bee1&0&0001 HP ZR2440w (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0042&SUBSYS_103C094C&REV_1001\5&c9ca308&0&0001 HP ZR2440w (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0042&SUBSYS_103C094C&REV_1001\5&c9ca308&0&0001 Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0221&SUBSYS_103C1905&REV_1000\4&3d3bee1&0&0001 Input Devices Name: Group Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0042&SUBSYS_103C094C&REV_1001\5&c9ca308&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0221&SUBSYS_103C1905&REV_1000\4&3d3bee1&0&0001 Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0221&SUBSYS_103C1905&REV_1000\4&3d3bee1&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0221&SUBSYS_103C1905&REV_1000\4&3d3bee1&0&0001

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystemreported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20180202202613 browser.startup.homepage: https://bucks.ac.uk/home|https://plus.google.com/|https://www.reddit.com/waterfox/|https://connect.garmin.com/modern/| browser.startup.homepage_override.buildID: 20180202202613 browser.startup.homepage_override.mstone: 56.0.4 browser.tabs.drawInTitlebar: false browser.tabs.loadInBackground: false browser.tabs.onTop: false browser.tabs.remote.autostart: false browser.tabs.remote.autostart.2: false browser.tabs.warnOnClose: false browser.urlbar.searchSuggestionsChoice: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.ipc.plugins.enabled.npietab2.dll: true dom.ipc.processCount.web: 4 dom.max_chrome_script_run_time: 0 dom.max_script_run_time: 0 dom.mozApps.used: true dom.push.userAgentID: 74763654408a468483aef5d7614b7233 dom.w3c_touch_events.expose: false extensions.lastAppVersion: 56.0.4 font.internaluseonly.changed: true general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E) general.useragent.locale: en-GB gfx.crash-guard.d3d11layers.appVersion: 56.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0ffe gfx.crash-guard.d3d11layers.driverVersion: 23.21.13.9077 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 layers.mlgpu.sanity-test-failed: false media.benchmark.vp9.fps: 195 media.benchmark.vp9.versioncheck: 2 media.eme.enabled: true media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1512121651 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180202202613 media.gmp-manager.lastCheck: 1519290398 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1517581125 media.gmp-widevinecdm.version: 1.4.8.1008 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\mreadi01\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\mreadi01\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1518778707 places.history.expiration.transient_current_max_pages: 119383 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.load_in_parent_process.application/ietab2: true plugin.state.flash: 2 plugins.ctprollout.cohort: test plugins.ctprollout.cohortSample: 0.597612 plugins.flashBlock.enabled: false print.printer\buchwvsrv0184\E501-Office-Colour.printbgcolor: false print.printer\buchwvsrv0184\E501-Office-Colour.printbgimages: false print.printer\buchwvsrv0184\E501-Office-Colour.printcolorspace: print.printer\buchwvsrv0184\E501-Office-Colour.printcommand: print.printer\buchwvsrv0184\E501-Office-Colour.printdownloadfonts: false print.printer\buchwvsrv0184\E501-Office-Colour.printduplex: 0 print.printer\buchwvsrv0184\E501-Office-Colour.printedge_bottom: 0 print.printer\buchwvsrv0184\E501-Office-Colour.printedge_left: 0 print.printer\buchwvsrv0184\E501-Office-Colour.printedge_right: 0 print.printer\buchwvsrv0184\E501-Office-Colour.printedge_top: 0 print.printer\buchwvsrv0184\E501-Office-Colour.printevenpages: true print.printer\buchwvsrv0184\E501-Office-Colour.printfootercenter: print.printer\buchwvsrv0184\E501-Office-Colour.printfooterleft: &PT print.printer\buchwvsrv0184\E501-Office-Colour.printfooterright: 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print.printer\buchwvsrv0184\E501-Office-Colour.printpaper_size_type: 0 print.printer\buchwvsrv0184\E501-Office-Colour.printpaper_size_unit: 1 print.printer\buchwvsrv0184\E501-Office-Colour.printpaper_width: 8.50 print.printer\buchwvsrv0184\E501-Office-Colour.printplex_name: print.printer\buchwvsrv0184\E501-Office-Colour.printresolution: 424374304 print.printer\buchwvsrv0184\E501-Office-Colour.printresolution_name: print.printer\buchwvsrv0184\E501-Office-Colour.printreversed: false print.printer\buchwvsrv0184\E501-Office-Colour.printscaling: 1.00 print.printer\buchwvsrv0184\E501-Office-Colour.printshrink_to_fit: false print.printer\buchwvsrv0184\E501-Office-Colour.printto_file: false print.printer\buchwvsrv0184\E501-Office-Colour.printunwriteable_margin_bottom: 0 print.printer\buchwvsrv0184\E501-Office-Colour.printunwriteable_margin_left: 0 print.printer\buchwvsrv0184\E501-Office-Colour.printunwriteable_margin_right: 0 print.printer\buchwvsrv0184\E501-Office-Colour.printunwriteable_margin_top: 0 print.printer\buchwvsrv0184\E501-Office-Printer.printbgcolor: false print.printer\buchwvsrv0184\E501-Office-Printer.printbgimages: false print.printer\buchwvsrv0184\E501-Office-Printer.printcolorspace: print.printer\buchwvsrv0184\E501-Office-Printer.printcommand: print.printer\buchwvsrv0184\E501-Office-Printer.printdownloadfonts: false print.printer\buchwvsrv0184\E501-Office-Printer.printduplex: 0 print.printer\buchwvsrv0184\E501-Office-Printer.printedge_bottom: 0 print.printer\buchwvsrv0184\E501-Office-Printer.printedge_left: 0 print.printer\buchwvsrv0184\E501-Office-Printer.printedge_right: 0 print.printer\buchwvsrv0184\E501-Office-Printer.printedge_top: 0 print.printer\buchwvsrv0184\E501-Office-Printer.printevenpages: true print.printer\buchwvsrv0184\E501-Office-Printer.printfootercenter: print.printer\buchwvsrv0184\E501-Office-Printer.printfooterleft: &PT 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Sandbox

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Hi all, I can't find this anywhere else using search, so I'm going to post it here.
I've been having this problem for almost a year now, and it's been extremely frustrating to deal with; this persists across ALL devices, and does not go away if I sign out and sign back in; I'm using the current version of chrome (v63) and Windows 10, though it's been persisting through versions as well. I've posted my issue below as well:
https://productforums.google.com/forum/#!topic/youtube/I_oJ8PmLme4;context-place=mydiscussions
If someone, anyone could please help me solve this tha'd be great, because it's really difficult to ascertain what videos go with what descriptions and which comments are from which videos at this point.
Sidenote: Part of me thinks this might be an extension related issue; I've tried disabling some that most people wouldn't have, but I can't seem to reliably replicate the issue to test them. The extensions I've adjusted have been: Sothink Flash Downloader, Simple EPUB Reader, Emoji for Google Chrome, and Tampermonkey.
Thanks!