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[HELP] Telekom fiber + hAP ac lite: connection problems?

Hi there, I recently got a hAP ac lite and am currently on the second day of trying to set it up as a home routeAP via a direct connection to a Deutsche Telekom ONT. The symptom is that the PPPoE connection seems to get established, however running "ping" (or equivalent) from the router terminal times out. Any tips/suggestions would be very much appreciated!
[EDIT] Adding some information that might be key (from a comment below):
Regarding MTU: several setup-from-scratch attempts ago I actually did manage to ping an external IP and load a website from my laptop after (semi-accidentally) setting the MTU of the WLAN (that I was connected to) to 1598. Though it didn't work anymore after reconnecting the laptop to the WLAN.
I then tried setting the PPPoE MTU to 1492 (as recommended by the ISP), but that didn't solve it.
Based on my lucky attempt I suspect the problem might be rooted in something MTU-related, but I'm not sure how to proceed with this.
Config and firewall rules are as follows:
 [[email protected]] > /export compact hide-sensitive # jan/02/1970 00:40:49 by RouterOS 6.44.1 # software id = 3GNC-QS21 # # model = RB952Ui-5ac2nD # serial number = B87F0A975FED /interface bridge add admin-mac=74:4D:28:9A:6A:80 auto-mac=no comment=defconf mtu=1500 name=bridge /interface ethernet set [ find default-name=ether1 ] advertise=100M-half,100M-full /interface wireless set [ find default-name=wlan1 ] band=2ghz-b/g/n channel-width=20/40mhz-XX disabled=no distance=indoors frequency=auto l2mtu=1598 mode=ap-bridge ssid=MikroTik-9A6A85 wireless-protocol=802.11 set [ find default-name=wlan2 ] band=5ghz-a/n/ac channel-width=20/40/80mhz-XXXX disabled=no distance=indoors frequency=auto mode=ap-bridge ssid=MikroTik-9A6A84 wireless-protocol=802.11 /interface vlan add interface=ether1 name=vlan7 use-service-tag=yes vlan-id=7 /interface pppoe-client add add-default-route=yes allow=pap disabled=no interface=vlan7 max-mtu=1492 name=pppoe-out1 [email protected] /interface list add comment=defconf name=WAN add comment=defconf name=LAN /interface wireless security-profiles set [ find default=yes ] supplicant-identity=MikroTik /ip hotspot profile set [ find default=yes ] html-directory=flash/hotspot /ip pool add name=dhcp ranges= /ip dhcp-server add address-pool=dhcp disabled=no interface=bridge name=defconf /interface bridge port add bridge=bridge comment=defconf interface=ether2 add bridge=bridge comment=defconf interface=ether3 add bridge=bridge comment=defconf interface=ether4 add bridge=bridge comment=defconf interface=ether5 add bridge=bridge comment=defconf interface=wlan1 add bridge=bridge comment=defconf interface=wlan2 /ip neighbor discovery-settings set discover-interface-list=LAN /interface detect-internet set detect-interface-list=LAN /interface list member add comment=defconf interface=bridge list=LAN add comment=defconf interface=ether1 list=WAN /ip address add address= comment=defconf interface=ether2 network= /ip dhcp-client add comment=defconf dhcp-options=hostname,clientid disabled=no interface=ether1 /ip dhcp-server network add address= comment=defconf gateway= /ip dns set allow-remote-requests=yes servers= /ip dns static add address= name=router.lan /ip firewall filter add action=accept chain=input comment="defconf: accept established,related,untracked" connection-state=established,related,untracked add action=drop chain=input comment="defconf: drop invalid" connection-state=invalid add action=accept chain=input comment="defconf: accept ICMP" protocol=icmp add action=drop chain=input comment="defconf: drop all not coming from LAN" disabled=yes in-interface-list=!LAN add action=accept chain=forward comment="defconf: accept in ipsec policy" ipsec-policy=in,ipsec add action=accept chain=forward comment="defconf: accept out ipsec policy" ipsec-policy=out,ipsec add action=fasttrack-connection chain=forward comment="defconf: fasttrack" connection-state=established,related add action=accept chain=forward comment="defconf: accept established,related, untracked" connection-state=established,related,untracked add action=drop chain=forward comment="defconf: drop invalid" connection-state=invalid add action=drop chain=forward comment="defconf: drop all from WAN not DSTNATed" connection-nat-state=!dstnat connection-state=new in-interface-list=WAN /ip firewall nat add action=masquerade chain=srcnat ipsec-policy=out,none out-interface=pppoe-out1 /system logging add topics=debug add topics=debug add topics=info,pppoe /tool mac-server set allowed-interface-list=LAN /tool mac-server mac-winbox set allowed-interface-list=LAN [[email protected]] > /ip firewall filter print Flags: X - disabled, I - invalid, D - dynamic 0 D ;;; special dummy rule to show fasttrack counters chain=forward action=passthrough 1 ;;; defconf: accept established,related,untracked chain=input action=accept connection-state=established,related,untracked 2 ;;; defconf: drop invalid chain=input action=drop connection-state=invalid 3 ;;; defconf: accept ICMP chain=input action=accept protocol=icmp 4 X ;;; defconf: drop all not coming from LAN chain=input action=drop in-interface-list=!LAN 5 ;;; defconf: accept in ipsec policy chain=forward action=accept ipsec-policy=in,ipsec 6 ;;; defconf: accept out ipsec policy chain=forward action=accept ipsec-policy=out,ipsec 7 ;;; defconf: fasttrack chain=forward action=fasttrack-connection connection-state=established,related 8 ;;; defconf: accept established,related, untracked chain=forward action=accept connection-state=established,related,untracked 9 ;;; defconf: drop invalid chain=forward action=drop connection-state=invalid 10 ;;; defconf: drop all from WAN not DSTNATed chain=forward action=drop connection-state=new connection-nat-state=!dstnat in-interface-list=WAN [[email protected]] > /ip firewall nat print Flags: X - disabled, I - invalid, D - dynamic 0 chain=srcnat action=masquerade out-interface=pppoe-out1 ipsec-policy=out,none 
submitted by AlpineWater to mikrotik

Can we get a megathread?

EDIT 4: I do not work for LiquidSky. My only connection to them is that I pay them $10 a month. I cannot do anything about bans, moving up on the beta queue, sky credits, or payment issues. For assistance with these issues, please contact [email protected]
EDIT 5: All answers have been placed here. Top post is complete and formatted.

UPDATE 2PM EST 9/19/2016

By now most of the free trials have expired and paid users should have little problem connecting to a high performance slot. More info on the .40 update will be posted soon.
Server Full Issues
Blunt Truth (Something most companies would never give for obvious reasons) Ideally we would put double the servers required for everyone to access Ultra in the Sky but this is something we don’t plan to invest in until coming out of beta. Until then we implemented the beta queue to slowly release users ensuring all paid testers could access the high performance pack. As a test, our marketing team reached out to two popular streamers, giving them a link to share with their followers granting instant beta access. This was their first real test of marketing the Sky aside from a total of $5 spent on Google. Clearly that was a massive mistake and our servers have been flooded with new users ever since, suffocating our paying users which was the entire point of the beta queue. We designed the beta queue to only release new testers slowly after the 24 hour free trial from previously released testers had expired. I am releasing something tonight which will restrict "Free Trial" users to a very very small portion of the Sky. While I realize this will piss them off, and create many reddit posts “I waited 2 months for beta access and keep getting an error that the high servers are full” we don’t seem to have any trouble getting new users so I am more worried about people who paid and are already in the beta. I am also tweaking our load balancing Ai to isolate as many of these "Free Trial" users on the same server cluster as possible to avoid hurting the experience of our paid beta testers. While our marketing team believes "limiting the amount of trial users per datacenter" is a mistake and will cripple our conversion rates of free trial testers into paid testers, it is more of a mistake that we piss off our actual paying users who are helping fund us while we develop the Sky. We still have many bugs to fix and features to release and do not plan to offer "Guaranteed Ultra" until we come out of beta. The investment into such servers would cripple our development as I mentioned above. That being said, as a paid tester, you should always be able to get a high slot, something which has been impossible for even our development team as of late which is fucking ridiculous. Personally I have been busy fighting off DoS attackers nonstop which while fun and part of any quickly growing company, has taken my time away from the community.
  • We have a .40 update coming soon which will solve the majority of bugs currently being experienced including fixing every mouse issue to date (more info will be posted on this tomorrow) by Justin.
  • A Massive Mac Client update is coming which will in one update move it from Alpha to Beta.
  • A super secret project is underway to which we will be inviting a select number of people to alpha test
QUESTIONS FROM THE COMMUNITY AND SUBSCRIBER BASE: Note: I'll be adding questions from the various threads around the subreddit, as well as those posted on this thread to this section. Hopefully, I'll be able to add the responses from LiquidSky for each of those questions underneath them. If anyone would like to PM me questions to put up here instead of posting it, or would like me to remove a question that I aggregated here from a previous thread, please feel welcome to let me know.
  • Many subscribers from the various plans cannot access their SkyComputers because the servers are full. We've been informed, and have seen, that SkyComputers that have not been accessed in 3 days (or a certain number of days) will be deleted and reset. Given that the reason we cannot access our SkyComputers within the reset-timeout is beyond our control and an error on LiquidSky's part, is anything being done to rectify this situation?
I just removed the flag "to be deleted" from all users with paid accounts (> 0 credits or a subscription) and will turn off the check for those users for 48 hours. Assuming your SkyComputer was not already deleted, you are in the clear.
More info on Resets:
  • 24 hours - If your plan is Trial and you first connected successfully 1 day ago.
  • 3 days - If your plan is Pay As You Go and you have 0 credits in your account and you have been idle.
  • 7 days - If your plan is Pay As You Go and you have been idle.
I just turned off those checks for people with Pay As You Go > 0 credits but will turn them back on once the Sky is cleaned up a bit of these Free Trial users.
  • Another commonly reported error is the "Firewall Exception" bug. Many users have reported it, and there's been varying levels of success in finding a work-around for it. We've had no information regarding why this bug exists, or progress on fixing it.
Firewall popup when I have connected before and have no firewall - the bug appears when your SkyComputer fails to gain internet access within 120 seconds of a start. Because it can't connect to your device, the Sky thinks it is a firewall. For now please try connecting again, the .40 update will solve most of what is causing this issue.
  • The service keeps saying a datacenter is full or a specific performance is full, however if you delete your computer and recreate it it lets you straight in. Theres an obvious updating status issue here on space availability for it to keep saying these servers are full for people who already have a computer setup, but upon delete n create again it'll let you straight in?
When you create a SkyComputer, it is placed on the least loaded cluster in that datacenter. SkyComputers will flow from cluster to cluster from high load to low when unused but this can take time as Free Trial users create high temporary usage across all clusters evenly over a period of time. As mentioned below, I am going to isolate Trial users to a series of clusters per datacenter. This should help solve this issue =) -Ian
  • 1 issue that was not addressed and continues to be ignored is the fact that for this "unable to connect" firewall bug for the time that the client attempts to connect our Sky credits are being consumed. Sky credits should not be charged until an actual connection to our sky computer is made. We do not pay to attempt to connect to a sky computer, we pay to actually use a sky computer. Please address this issue and whether or not you plan to compensate us for the credits we have lost trying to connect to our sky pc for so long.
This is the next bug our ToDo. We are trying to have a fix in the .40 update this week. It is the reason we have been delaying the release of .40. I tried to mention it at the top of my comment with as great detail as possible.
  • I would like to ask a question regarding this -- > [–]LSkyJustin[M] [score hidden] 5 days ago But as a note, we are in the works of a massive update that will be arriving soon and help improve server availability as well as improve GPU performance for all users. Does that mean you are updating to tesla GPUs soon?
Hello, we were discussing it but will not be including it in the .40 due to the server utilization complaints. If we gave users extra power, it would only mean less total people could access the Sky and with the few servers we are using to build the Sky, it would mean chaos.
We are still talking with both AMD and NVIDIA to get a better deal on the new Tesla cards but NVIDIA has been quite difficult (thankfully the term "difficult" isn't covered under NDA). Once we come out of Beta and scale 2x in advanced of our users, we plan to release the new quad plan.
  • Any update on Windows Store/10 exclusives negotiations with Microsoft?
We are unable to speak about Microsoft =( but expect good things next month ;)
  • That is cool that you are also talking to AMD concerning their Sky and/or FirePro series cards. I wonder if AMD would be a lot cheaper than Nvidia (I know you can't comment on that), I vastly prefer Nvidia, but if you can get AMD hardware that is powerful and more accessible, that would be great.
I feel the exact same way. I prefer NVIDIA, but if we can give you a more powerful ATI GPU to make up for the worse drivers, it makes more sense. It all comes down to cost for us =)
  • What is the quad plan? Would it be an increase in GPU VRAM to 4GB or will it add more CPU Cores and more RAM? Also, you mention that once you are out of beta (end of month I assume), you will be scaling to twice the current size as far as server infrastructure. Will it be possible once the scaling is complete to increase VRAM usage across the board? Basically meaning High performance package gets at least 2GB VRAM, and Ultra gets 3-4GB.
4x would be 4x the high plan. This all depends on what kind of deals we work out with AMD and NVIDIA. We are still talking with them under NDA about custom licensing so I unfortunately don't have much to report.
  • The auto-ban system for timeouts and fraud has repeatedly been reported as malfunctioning. Many users have been banned for no fault of their own, and needed to go through the appeal process to have this ban removed. Given the number of times this has been brought up, what has been done to fix it so that it stops being an inconvenience to such a large part of the subscriber-base?
It is important to us that we keep the Sky clean of any members attempting to use it for hosting. We realize some members are genuinely having 48 hour gaming sessions and are looking into the issue. We are implementing a captcha which will appear based on anti-hack detection instead of just flagging the user's account. At the moment all flagged accounts are manually reviewed until this system is in place and no SkyComputers will be deleted until a LiquidSky employee reviews the Sky’s Ban_Note.
  • "Paid tester" is a bit mis-leading. None of us are paid by LiquidSky to test the software, we actually pay you guys. It hasn't been officially stated, or a part of the formal sign-up process, that we would not be guaranteed SkyComputers on the "Ultra" plan. It was not even stated that we would be guaranteed the "High" plan for our subscription. It was our understanding that we could use whatever we wanted, but that there would be some constraints on the "Ultra" package because of the demand for it. That means that we expected not to be able to use Ultra computers sometimes, not all the time. When did the availability of Ultra computers change, and why were none of us given an official statement regarding the change?
I did my best to mention the state of "Ultra" slots in my initial response to this megathread. You should be able to connect to Ultra now but we cannot guarantee anyone an Ultra slot until we come out of Beta. I agree that paid testers does indeed sound misleading and will refrain from using such terminology in the future. The purpose of our beta is to test the Sky on as many devices and networks as possible worldwide to dig up all bugs and work with the community to develop new features. Due to the fact that we are giving members an entire gaming PC in the cloud, we have what I believe is one of the most expensive cloud beta products in history. We collect logs to generate bug reports and build an experience report factoring in the user's local/network latency, and bandwidth. We are able to collect all of this information during the 24 hour Free Trial but invite those who enjoy the current phase of our beta to support us and continue using our service.
  • Note: I tried really hard to come up with a way to rephrase this question in a more constructive manner. This is a formal bug report regarding the marketing team. While none of us know anything about the costs or growth strategy for LiquidSky, basic common sense seems to dictate that this was the absolute wrong strategy. It is understandable that the load from the Twitch instant-access beta links was unexpected. It is not understandable as to why those links were allowed to continue to provide users with instant beta access when the load was too much, and created a truly terrible experience for the current user base. The wisdom behind the strategy to "convert free trail users to paid users" is also in question, since many of the current paying users are expressing a desire to unsubscribe from the service because of the problems caused by the massive influx of free trail users and people jumping the beta queue. From certain perspectives, it seems like the strategy is to provide free trial users with a great experience so they will convert to paid subscribers to replace the current subscribers that terminate their subscriptions. Some would even suggest that this is essentially a bait-and-switch, and an extremely fraudulent practice. (Again, I apologize. This is honestly the best job I could do at cleaning this up.)
I appreciate you cleaning this one up :D We need to cycle beta testers frequently. Testing the Sky on as many devices as possible is the purpose our Beta. Trial members however should in no way change the experience of those who have paid. This was clearly a mistake, one which will not happen again. At this time, it appears all instant-access 24 hour free trials have expired and the Trial service is running smoothly, allocating Trial users to their own servers.
  • What are the company's plans to improve user support, communication and visibility? We know your staff is increasing but you have to realise that hiring somebody exclusively for Community Support (e.g. Blizzard Entertainment and their Reddit/Twitter presence) will effectively bring a voice outside of your site and help calm down the masses after issues like this past weekend's happen. A ticket support is essential but, especially in this day and age, online presence is just as important to keep customer satisfaction. As was said oh so many times before, what we want is better communication with us, the users and clients of this service. We don't demand instant replies. We don't demand instant fixes. We just demand to be heard and acknowledged within a fair amount of time and having a CS employee will drastically help with that all the while keeping you free to work instead of having to type lengthy explanations and clean up the mess.
While it may feel like we are ignoring the community, most questions are duplicates which have already been answered. In such cases we rely on the Reddit community moderators to PM the OP and remove the duplicate. I agree that a better online presence would seriously help the issue. This is one of the reasons we hired a new community manager LSkyJustin [2] . He isn't on the dev team, support team, or the marketing team and has the sole purpose of managing our community so he should be quite active on this Sub. He also sits a few desks away from me so I will get the occasional poke about a new tech question. I will do my best to check in with a megathread or twitch stream every once in a while to ensure everyone's questions get answered. While we may already be offering the Sky worldwide to over half a million beta testers, our team is incredibly small. As we grow, we will need to find ways to get more organized about our social engagement and support system. We appreciate any suggestions and are always open to inviting new moderators to the community.
  • This will still be seen as you choosing the current trial users over the paying customers, even if it is only for 24 hours. What gives? Is it not possible to limit access to current trial users or did the marketing team put enough pressure on (or give good enough arguments) to keep giving these trial users full unrestricted access for the remainder of it? I just want to understand the logic behind the decision.
Preventing someone from Starting/Creating a SkyComputer is one thing, but Stopping someone's SkyComputer in the middle of a gaming session would most likely cause more of a panic. At this time, all instant-access Trial users have expired their free trial and new Trial users have been isolated to their own series of servers.
  • On another level, what determines that the servers are full? I thought it was determined by the amount of active connections to the High and Ultra servers, because I do not understand how a server can be full with trial users at 8am.
A server is full when there are no more CPU/GPU/RAM resources on that server. Each running SkyComputer allocates a bit of resources on a server. When you receive a "Full" error, that means that the entire server cluster which contains your SkyComputer’s SkyStorage is currently hosting its max possible amount of concurrent users. SkyComputers will move from server cluster to server cluster based on complex load balancing algorithms. Due to the flood of Trial users, many clusters were maxed out up to 80% of the day across all of our datacenters. We saw many strange usage patterns this past week. Weekends in particular generally lead to super late night into early morning gaming sessions but nothing quite like last week.
  • Have you been able to figure out the cause of random freezes?
The Random Freezes (mostly in Battlefield) have been caused by two things in particular. Slow SDD speeds and low video memory. Because many users on the high plan are trying to load larger in game texture packs, the 1gb of video memory is often not enough. This causes more loading of the games textures from the SDD. The Ultra preformance pack with 2gb of video memory usually solves this issue. We have plans to someday release a 4x plan (possibly 4GB Video Memory) and in the meantime are constantly upgrading our storage platform. The .40 update will also contain a new NVIDIA driver which will help optimize for this issue.
  • When it comes out of beta? Will regionally reduced prices (for Ukraine 40$ - a lot of ...)? When the servers will be extended? When the server is closer to Ukraine and Eastern Europe as a whole?
We currently do not have any plans to lower prices based on regions. Unlike gaming companies, we give our users the physical hardware to run their games. We pay the same amount worldwide per server and must price our service accordingly in order to build a sustainable business.
  • I was planning to get a package but the servers turned me off, the nearest server is Hong Kong and I usually get around ~77ms ping, I noticed a lot of input lag, especially when playing graphic intensive games.
77ms network latency? What is your local latency and total latency? 77ms is very very high. I am in NYC and get 9ms total latency to our datacenter in Washington DC. We are working on getting servers throughout other locations in China. I would not recommend paying for the beta unless you can get at least 40ms of total latency. Please get your friends to request a new datacenter here: https://liquidsky.tv/data-centers[3] We show the results of the request to partners in various countries to help negotiate hosting partnerships.
  • Why on earth did the paying users not already receive priority over new users??
Trial users were supposed to be released at such a rate which they would not affect paying users. This has been resolved.
  • Will the current issues with DXVA be rectified in .40 or the controller input lag be rectified in Software?
A post from LSkyJustin [4] will be coming hopefully tomorrow explaining the update in detail. We are still coordinating to determine which updates will make it in the .40 release.
  • When will the fullscreen bug for the Mac Client be fixed? [Reference: This is the error where you need to hit fullscreen on the LiquidSky overlay before hitting the fullscreen button on the window in order for it to properly size the client.]
Yes, this bug has been fixed. The Mac will be moving this weekend from Alpha to Beta in one update (a very large update). This will be the second update ever released for the Mac alpha, so it will pack quite a punch.
  • Some users would like to use programs such as Windows 7 Taskbar Tweaker to organize their SkyComputer desktops better. They are unsure if this is a violation of the ToS or the Timeout Script rules, and want to know if they can use such programs without getting banned. [Reference: http://rammichael.com/7-taskbar-tweaker]
I don’t see why this would be an issue. We are and always will be a completely open platform. As long as it is not something which is illegal, ods are, it is fine.
  • The server status map on Liquidsky.tv does not reflect the current status of all the servers, and is very rarely useful in any real context. Several users have reported this as a bug, but have not seen it addressed in any meaningful way or seen any improvement in the functionality of the server status map. Will there be any further development on the map, and when can we expect to see increased functionality from the Server Status Map?
Currently the Server Status Map only shows when a server is undergoing maintenance or downtime. Marking full datacenters Orange is not something which has been implemented but does seem to be advertised. I have added this bug to the Web teams ToDo. We have plans to also add a % of utilization to the server status map but have no ETA at this time as there are many more pressing bugs currently being experienced.
  • Many users have reported payment problems and errors, both here on the subreddit and through the support ticket system. While all of these have been quickly handled by the Support Team, the frequency of these payment errors and fixes to them have not been addressed. One of the largest payment concerns is the auto-ban when you cancel a recurring PayPal payment. When will payment issues be ironed out?
We are in the process of implementing a new payments solution which will provide our users with over 400+ new gaming oriented payment methods. Currently we use Braintree for our payments which is in no way equipped to handle an international community of gamers using a variety of payment methods and currencies. Our new payments provider will also be handling all billing based support for us. There is no auto-ban on recurring payments. If a recurring payment fails to charge for 7 consecutive days after sending 7 emails (one each day), the user will be downgraded to Pay As You Go and their SkyComputer will be deleted. Auto-Bans only occur when our Fraud tools are 100% sure that their has been fraud or a chargeback occurs. The decline downgrade and fraud ban will both remain in place. I hope this answers your question =)
  • Several users have requested more information from the support ticket system, including how many tickets need to be resolved ahead of you, approximate resolution time, support ticket reference number, and if there are known issues for the support category they are submitting under that day.
These are all great ideas. We worry that personal information may be included in support tickets and do not have any plans to list them publicly. I do however think our support team could build out a more comprehensive FAQ with the help of the community. Showing the current ETA, rate of tickets being answered, and tickets ahead of you are all great ideas which I will run by our support team.
  • Many companies offer support for payment issues through a telephone desk. Will this be something offered by LiquidSky in the near future so that payment issues can be resolved quickly with minimal hassle?
We do not have plans for phone based support as we support a variety of languages and have users worldwide in many different timezones. I believe I answered the second portion of your question in comment 15.
  • What is the current progress on fixing the Retina resolution issues on the Mac Client? Is this something that is fixed in the new update to the Mac Client? [Reference: This is the bug where text on the LiquidSky desktop is blurry on devices with Retina displays.]
This bug should be resolved in the next Mac client update which is set to be released this weekend.
  • Apple released the Metal Graphics API for MacOS and many games including World of Warcraft Legion have taken advantage of their for their mac clients. Users report significantly increased performance and frame-rates in games with Metal support. Will the LiquidSky Mac Client eventually support Metal as the decoder?
We were and still are very disappointed with the internal graphic latency caused even at a low level on OSX systems but are doing what we can to speed things up. We do have plans to add metal support to our render surface and possibly some of our decoding methods. We have already integrated new methods for low level input to help reduce upstream latency and begun implementing our proprietary shaders to a variety of OSX lower level APIs. We were not confident that Mac would be a popular client, but our Mac Alpha has blown away our expectations. I believe some people were discussing us on some popular Mac forums which led to a widespread adoption.
  • The in-game cursor does not show up on WoW, Elder Scrolls Online, League, Diablo 3, et. all (I think we're safe to assume that the in-game cursor does not show up in any MMORPG/MOBA game) When will this be fixed so that we can play properly on LiquidSky? [Reference: This has been addressed several times, and we've been told that a fix will be coming up for this. I only included this up on the list because a bunch of people sent this question in.]
A fix for this is in the .40 update "Mouse Gamer Compatibility Mode" set to be released this week.
  • Will there eventually be Unlimited High and Unlimited Ultra plans? [Note: Perhaps I'm confused, but I believe that this question is more specifically asking if an unlimited plan for High machines only will be available for a lower price. Sender did not reply to request for clarification.]
I will discuss this possibility with our marketing team but as far as I know, we do not have such plans in the near future. The Gamer plan provides the best deal for High access. You can always purchase additional credits at a discounted rate and they rollover.
  • Were the results of the survey more positive or more negative from subscribers? Will LiquidSky be releasing the results of the survey? [Reference: I believe this question refers to the survey recently sent out by LiquidSky, unless there was another one previously that I'm not aware of.]
There were mixed results. Many people who expressed negative feedback were either experiencing the Black Screen, or Firewall error.
  • Details on MIC SUPPORT??! AND USB SUPPORT???? (Note: I know I'm phoning it in here, but I've been doing this for hours now and I'm tired from re-writing questions)
MIC support in the Sky will be released at twitch con 2016 and USB passthrough support will not be in the Sky for a few months. The Sky however is an open platform, so you can install any software you want including http://www.flexihub.com/usb-over-ip-software.html[6]
  • Will a low power plan be included for when i use apps on LS? [Reference: A SkyComputer that uses less resources so Windows applications that do not have the resource demands of games can be used without consuming many sky credits.]
Yes =) We have plans to release a lower plan for simple things such as sky accelerated web browsing or watching buffer free TV etc.. this fall.
  • Will support for applications such as Source Filmmaker, Adobe Premiere Pro, Adobe Illustrator, and Adobe Photoshop be included, and is there a rough estimate for when these will be usable?
These apps should all already be usable. All of our developers and designers already use their SkyComputers with Adobe Products. Could you be more specific about the bug you are expirencing?
  • The LS client does not represent colors or display them accurately makes games look washed out on high resolution displays. (Note: I'm not sure if this question refers to the Mac Client, Windows Client, Android, or all three)
I am going to need a bit more info for this one. What is your local GPU model, what is the client OS, and what is your current Decoder? Thank you!
  • Android client with external mouse problems: Right click on mouse: It just doesn't work. Every right click responds as a "Go back" touch. I know that it's a LS problem, not an Android OS problem. Please take a look into that. Any game that makes use of the right click (basically all) cannot be played. Mouse pointer size/host mouse: we don't have the option to hide the Android pointer, resulting in a BIG mouse pointer on the screen. It's not unplayable, but it's quite annoying. LS menu: the LS menu button is placed badly and it's way too big.
The Android Team has been slacking and I am on it. This should have been fixed a while ago. I will make sure it is in the next Android update.
  • Is there a way to find my IP for the Datacenter that I'm on, specifically for my Sky? There's games such as Warframe that have the ISP blocked that LS uses but they've also asked for my IP to remove it, and I have no clue how to give it to them.
You can Google What’s my public IP or go here http://www.whatismypublicip.com/[7] to get your SkyComputers current IP. Your IP will change depending on a variety of factors. Many of our IP addresses are also not yet in any location databases such as Google Location which causes many location services to think you are in a random location. We reached out to Warframe and had them Unban many of our US based IPs. They told us they have been getting heavy DoS attacks and blocked all IP addresses associated with cloud providers.
  • Is anything being done to resolve the Netflix ban of LiquidSky IPs?
None of our IPs are banned from using Netflix. If you are trying to use LiquidSky to avoid a region block, we have taken measures to prevent this from happening. This could also be caused by random location bugs as mentioned in 28.
  • There appears to be a bug where the client defaults back to software decoding, even if CUDA or DVXA is selected.
Do you mean when you open the client again the benchmark runs? The decoder should only be selected once the benchmark has run. I will add this to our ToDo.
  • Will we eventually be allowed to move SkyComputers to a different datacenter without deleting everything? If a new datacenter opens that is closer to my location, I want to move to it without losing everything.
Yes, we have plans to implement such a feature. This however will cost SkyCredits as we will be paying a partner per GB for the bandwidth to move your SkyComputer over a secure network.
  • When will LiquidSky provide a comprehensive set of rules regarding usage so no one is confused and constantly wondering if something will get them banned or not?
A typical rule of thumb, if it is not illegal, you are 99% of the time safe. The majority of people complaining about being banned on here were banned for stealing someone's credit card.
  • Can you ban the fake moderators and fake LS employee accounts from Reddit? They are confusing everyone with false information. (Note: I'm not really sure where this came from and I don't remember seeing any posts like this. If anyone could provide reference links for me to put up here, that would be appreciated.)
Doing such a thing requires a serious amount of effort. Some people have nothing better to do :D I just banned ModForLS and a few others but rely on the community mods to help. As a rule of thumb, if they are not a mod and their name does not have LiquidSky in it, they are likely not associated with us. Some of our moderators are also not associated with the company. This is a community run subreddit.
  • Will new trial and paid users still be allowed to signup or will all signups be put on hold until server capacity catches up with demand?
Anyone can sign up anytime for the beta. As of today, people will not be accepted into the beta until one of the new Trial only servers has room.
  • (Note: This is a little off-topic, and I'm not particularly sure if it should be included in this particular thread. It does have to do with Community Support, which is why I eventually decided to add it in.) Since the LiquidSky team is busy improving the client with they should be will more community mods be added to the subreddit? [My] Bug reports and questions get ignored and pushed to the bottom.
I agree. I will have Justin start taking requests for new moderators on the Sub. =)
  • You said that server capacity would be increased on a weekly basis so why is it still impossible to get ultra slots or even access my LS?
Please read my original response to this megathread for an answer to this question.
  • Will new users that want to try the service be allowed to jump the beta queue if they are willing to be come paid users directly with no free trial? If this is allowed, is there a minimum amount of time they have to commit to pay for this exception?
We do not want anyone paying who has not confirmed their device and network plays well with our service. Offering refunds also just creates a loophole for people trying to game the system. For these reasons, we feel strongly that nobody should be allowed to pay until they have tested the service.
I hope I was able to get everyone's questions answered in this MegaThread. Hopefully we can have one of these every few weeks. Thanks again everyone for helping build the Sky and a special thanks to Devshard for building this megathread.


submitted by Devshard to LiquidSky