Please help! Laptop bricked by BIOS update that failed part-way through.
My sister asked me to update her laptop (Toshiba Satellite Pro C660-16N; Part number PSC0ME-01S00SEN) from Windows 7 Home Premium (64-bit) to Windows 8 (64-bit). So I did. Then I went to Toshiba's UK website to check if there were any drivers I needed to install for Windows 8. The only one was a BIOS update (to BIOS v1.70). I have no idea what the previous BIOS version number was.
So I run the update application within Windows 8. Phoenix Technologies WinPhlash starts and then halfway through the update, the whole thing freezes. The trackpad wouldn't move the cursor or anything. I had no option but to unplug the laptop from the wall and remove the battery. The laptop is not under warranty.
Of course, now it won't turn on. It beeps once when I press the power button, but the system doesn't turn on. A couple of minutes later, it sounds one long beep then two short beeps. It then keeps repeating this "one long beep, two short beeps" sequence every couple of minutes.
I have Googled and read website after blog after forum post, but nothing works. The links to the software suggested on these websites/blogs/forums are usually dead, so I cannot try what they suggest.
The most common solution is the Phoenix Crisis Recovery Tool. I have managed to download v22.214.171.124 which is supposed to enable me to make a bootable USB key. The version of this tool that I have downloaded is meant to be for a Lenovo ThinkPad X200. I have the correct BIOS.rom for the Satellite Pro C660 (which I have renamed BIOS.wph and copied to the relevant folder). I have followed all instructions, but it doesn't seem to work. Some sites say if this happens then I have the wrong version of Phlash16.exe. Certain other websites say that HP Boot Disk USB Utility should be used, but I don't know how to use this.
What I really need is a definitive foolproof step-by-step guide of what to do, with links to the tools/files to be used for this model of laptop. I will be following this blindly (as I don't really understand what each step does, I just do it with no understanding,) so if anyone can help me with this, please write a guide as if for a complete idiot!!
If anyone can help me with this, I would appreciate it so much. I am really in a sticky situation - I can't really afford to pay a Toshiba ASP to repair it, and I certainly can't afford a new laptop. But I also couldn't bring myself to tell my sister, "It's broken, deal with it!"
Thanks in advance.
submitted by AkashKS
Lenovo Y580 Energy Management Software Not Working
I'm hoping you can help me with a problem I'm having. The gist of it is that I disabled my wireless card via Lenovo's Energy Management software. It then stopped working, so now I can't re-enable my wireless card. Normally when I press Fn+F5, it should bring up a dialog with radio buttons to toggle Wireless and Bluetooth status. That dialog no longer pops up, and I do not believe there is any other way to toggle this disabling of my wireless card. It is akin to breaking your Wifi On/Off switch while it's in the off position, I guess.
By googling around, it seems there's no shortage of people with this problem. Some people report it magically starting to work again, others suggest uninstalling and re-installing various drivers/programs including Lenovo Energy Management. I've tried uninstalling and re-installing that and OneKey Recovery (also from Lenovo) a couple times, to no success. Wireless is enabled in my BIOS. Windows troubleshoot tells me that I need to enable Wireless, but gives me no method for doing so (it suggests via a switch or function keys, and I have no switch).
Digging a little further: The process that should be responsible for all the popups that control various settings is called utility.exe. When I try to run this from Task Manager, WerFault pops up for a bit, then it crashes. Based on info online, the basic goal is to make this executable run without crashing. Looking in the event viewer, I get the following error report:
Faulting application name: Utility.exe, version: 126.96.36.199, time stamp: 0x4f288704
Faulting module name: USER32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9f1
Exception code: 0xc0000005
Fault offset: 0x0000000000019da5
Faulting process id: 0x169c
Faulting application start time: 0x01cfb78032b031db
Faulting application path: C:\Program Files (x86)\Lenovo\Energy Management\Utility.exe
Faulting module path: C:\Windows\system32\USER32.dll
Report Id: 726d2e38-2373-11e4-8a07-005056c00008
which is nearly identical to the one posted by the user in this thread: http://forum.notebookreview.com/ideapad-essential/692067-lenovo-y580-issue-lenovo-batter-management-software-ver-7-0-has-stopped-working-startup.html
Please help! I will be calling tech support tomorrow. It seems like a common enough problem that I can't imagine they won't have heard of it, based on search results. However, I'm not sure how hopeful I am that they will be able to help me resolve this. I intend to reinstall Windows and/or Ubuntu fairly soon, but I'm scared to do so before I've resolved this issue, because I don't want to be stuck in this situation permanently, where I have no way to programmatically re-enable my wireless functionality.
EDIT: I've solved my problem! I'm updating it so anybody with a similar problem can follow my steps. I'm not sure of the details of how this solved my problem, but I ended up making a boot CD of Ubuntu, booting into it and running "rfkill unblock all". You can run "rfkill list all" to verify that your wireless card is disabled. When I booted back into Windows, my Fn+F5 shortcut worked, and sure enough utility.exe seemed to be running without problem. The additional (less important) functionality that I lost is also back. There's probably a similar tool you can download within Windows, but I was kind of going by feel, so I didn't think to try that.
submitted by IAmTheKingOfSpain